# LeadPilot — Support Risk Register & Mitigation Protocol

**Document Version:** 1.0.0 (Phase 27)

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## 1. Support Risk Register

| Risk | Probability | Impact | Detection | Resolution | Documentation Reference |
|---|---|---|---|---|---|
| **SMTP Delivery Failure** | Medium | Medium | Red status indicator in `/settings/email`, failed mail log | Check host/port/credentials, verify TLS port (587/465) | [`docs/troubleshooting/diagnostics.md`](file:///Users/exvionglobal/DEV/LeadPilot/docs/troubleshooting/diagnostics.md) |
| **Crontab Inactive** | Medium | High | Overdue follow-up counter remains elevated | Verify `* * * * * php artisan schedule:run` in crontab | [`docs/installation/guide.md`](file:///Users/exvionglobal/DEV/LeadPilot/docs/installation/guide.md) |
| **Licensing Network Outage** | Low | Low | Warning banner on `/settings/license` | Automatically continues operating in 14-day grace period | [`docs/licensing/commercial-policy.md`](file:///Users/exvionglobal/DEV/LeadPilot/docs/licensing/commercial-policy.md) |
| **CSV Formatting Errors** | Low | Low | Row count flagged in import batch summary | Inspect `/settings/imports` error log for row numbers | [`docs/user-guide/lead-management.md`](file:///Users/exvionglobal/DEV/LeadPilot/docs/user-guide/lead-management.md) |